Cattleya M.

Cattleya Mae L. is a seasoned Customer Service Representative with extensive experience in inbound chat, email, and voice support within fast-paced BPO environments. Based in Davao City, Philippines, she has honed her skills in handling customer inquiries, issue resolution, complaint management, and escalation handling, ensuring customer satisfaction through effective communication and problem-solving strategies. At SixEleven Global Services, Cattleya Mae managed high-volume customer interactions, providing real-time chat support and guiding users through technical troubleshooting, billing concerns, and account-related issues. Her adeptness in CRM tools, multitasking, and maintaining professionalism across international communication contexts distinguishes her performance, making her adept at achieving KPIs and SLAs. Furthermore, her role at Gibriel Seith Store and Eatery developed her customer service and sales capabilities, embodying a well-rounded experience in both BPO and retail environments.