Cecile T.
Senior Contact Associate
Open to offersNew to PlatformAbout
Cecile D. is a highly skilled professional based in Panabo City, Philippines. She has a proven track record in the service and technology industries, known for her ability to excel in fast-paced environments while maintaining focus under pressure. Cecile holds a Bachelor of Science in Commerce with a major in Management Accounting from Holy Cross of Davao College and later pursued a certificate as a Nursing Assistant from Davao Medical School. Her diverse career spans several roles, including her position as a Senior Contact Associate at Collective Solutions Inc. from 2022 to 2026, and as an Online English Tutor with ACADSOC from 2017 to 2020. She has developed significant expertise in customer service and technical support through her time as a customer service representative at VXI Global Services and a technical support and sales associate at Sutherland. Cecile also has experience in management accounting and photography, highlighting her versatile skill set.
Experience
Senior Contact Associate
Collective Solutions Inc. · 2022 — 2026Managed customer interactions and provided assistance in a contact center environment.Online English Tutor
ACADSOC · 2017 — 2020Delivered English language instruction through an online platform, focusing on student engagement and language proficiency.Associate II
CONVERGYS · 2015 — 2017Addressed customer inquiries and provided support in a client-focused environment within the telecommunications sector.Customer Service
VXI Global Services · 2013 — 2014Handled customer service operations, ensuring customer satisfaction in a dynamic service setting.Technical Support/ Sales Associate
Sutherland · 2010 — 2013Provided technical support and sales assistance, helping customers resolve issues related to products and services.Accounting Clerk
EDSA Car Park · 2007 — PresentPerformed clerical and bookkeeping tasks to support accounting operations.Photoshop
A & J Photography · 2006 — PresentApplied Photoshop skills to enhance and edit photographs for clients.Checker
UNIFRUTTI · 2005 — PresentConducted quality checks and ensured product standards for efficient processing.Accounting Clerk
First Agrarian Reform Beneficiary Cooperative (FIARBEMCO) · 2002 — PresentSupported accounting functions through data entry and financial record management.
Skills & Expertise
Education
- Nursing AssistantDavao Medical School · — — 2005
- Bachelor of Science in Commerce- Management AccountingHoly Cross of Davao College · — — 2002
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