Cecile M.

Cecile B. is a highly dedicated healthcare professional with a strong background in the US healthcare industry, specifically in BPO environments. With 8 years of experience as a Healthcare Virtual Assistant, she excels in managing patient support, insurance verification, and claims processing. Her proficiency extends to appointment scheduling and adept use of EMR/EHR systems. Throughout her tenure at Teleperformance in Cebu, Philippines, Cecile consistently maintained HIPAA compliance and achieved high customer satisfaction scores, excelling in both inbound and outbound communication for insurance, billing, and appointment management. Her technical setup, inclusive of a stable internet and quiet work area, supports her pursuit of a full-time role with a US-based client. Cecile's academic background includes a Bachelor of Science in Criminology from the University of Cebu Lapu-Lapu Mandaue. Her commitment to excellent patient care is evident in her comprehensive experience and specialized skills in medical billing and customer service excellence.