Cecilia S.
Senior Customer Success Manager
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Cecilia C. is a seasoned Customer Success Manager with an extensive 25-year history in business and technology sectors, bringing expansive expertise in partner success, brand strategy, and client relationship management. Holding a Master's in Marketing from Monash University in Australia, Cecilia has showcased her skills by managing strategic channel partner accounts at Cisco Systems, developing client strategies for Ogilvy's multinational clientele, and launching a customer service operation at Ford Credit. Her innovative approaches have driven a substantial 30% market share growth, generating USD 1M revenue in the first year. As the founder and Innovation & Project Director of the plant-based food startup Flores de Mar and children's footwear brand Paloma de Mar, she has managed stakeholder relationships, optimized budgets, and sustained market growth. Fluent in English and Spanish, Cecilia has been recognized for her innovation through several competitive government grants and is adept at working across time zones in a remote environment.
Experience
Founder, Innovation & Project Director
Flores de Mar - Floraria Brand · 2021 — PresentOversaw all client-facing and stakeholder relationships from inception, including government innovation grants (FIA/CORFO), suppliers, R&D partners, and distribution contacts. Coordinated onboarding of external collaborators and institutional partners, simplifying complex product development milestones into clear updates. Managed a CORFO/FIA innovation budget, achieving a cost reduction while upholding quality and meeting deadlines. Created a consumer validation strategy for the Floraria MVP by collecting user feedback and refining product-market fit.Founder, Innovation & Project Director
Paloma de Mar · 2017 — 2020Directed client and retail account relationships during the brand’s national market launch, addressing issues and ensuring satisfaction among 30% of the target market within the first year. Managed integrated budgets of $50M CLP, aligning high design quality with business profitability. Enhanced cross-functional coordination among design, production, and commercial teams, reducing product development time by 15% and improving delivery reliability for retail partners.Founder, Strategic & Commercial Director
Agro Comercial Mostazal · 2008 — 2016Oversaw key export accounts across Asia and Europe, focusing on building enduring client relationships, upholding quality standards, and ensuring continuity within complex supply chains. Improved international export logistics, achieving a reduction in transit times by 35%. Developed new commercial channels in international markets, managing relationships from initial contact to partnership establishment.Planning Director
Ogilvy One · 2006 — 2007Handled strategic planning and project delivery for multinational clients such as Nestlé, Ford, and Unilever. Ensured client satisfaction and compliance with deadlines while achieving commercial objectives. Led multidisciplinary teams to develop and execute client strategies, serving as the primary relationship owner for each account.Channel & Partner Manager
Cisco Systems Chile · 2001 — 2002Managed strategic relationships with global technology partners including IBM, HP, and Unisys, as well as key local players such as Sonda and Coasin. Executed operational plans aimed at strengthening the partner distribution channel, enhancing the value chain and product positioning in the local market. Promoted the adoption of VPN Security and Wireless technologies within the Cisco partner network, significantly exceeding industry benchmarks.Product Manager
Ford Credit Company · 1999 — 2000Established the Customer Service department from the ground up within the first year of operations in the Chilean market, creating processes, protocols, and service standards. Initiated strategic initiatives leading to a substantial increase in market share and revenue in the first year, illustrating the impact of effective client management on business performance.
Skills & Expertise
Education
- Master in MarketingMonash University · 2004 — 2005
- Bachelor in Business AdministrationDiego Portales University · 1993 — 1998
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