Cecilia Z.

Cecilia Z. brings over 17 years of expertise in managing client relationships and operational performance, serving as a strategic Head of Operations and Customer Success Manager. With a Bachelor's in Marketing from the University of Colima, she has developed proficiency in B2B Client Relationship Management, skilled in proactively supporting client accounts and identifying operational risks. Her role at Bilingual Global involved managing relationships and serving as the main contact for US-based clients, coordinating cross-functional teams to ensure service delivery and client retention. During her tenure at Teleperformance, she managed daily operations for over 500 agents, overseen client programs with precise billing models, and applied her Lean Six Sigma Green Belt to drive operational excellence. Fluent in both Spanish and English, Cecilia excels in CRM platforms such as Salesforce and Asana, excelling in stakeholder communication and performance optimization.