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Cecilia B. — Senior Content Management Specialist from Philippines

Cecilia B.

Senior Content Management Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Cecilia A. is a seasoned professional with over 15 years of experience in content management, specializing in scheduling and publishing content on major social media platforms. She is currently a Publishing Operations Specialist at Outsourced Phils, where she manages content proofing, editing, and publishing using advanced platforms such as Rebel Mouse CMS and Salesforce. Her role involves ensuring the timely circulation of preview links and maintaining compliance with strict deadlines for Spotlight and Push Notifications. Previously, at BDO Unibank, Cecilia served as a Marketing Assistant, handling published content for bank-owned online assets using DRUPAL CMS and AEM CMS, ensuring accuracy and adherence to branding guidelines. Her career also includes roles at Citibank and American Express, where she honed her customer service and technical skills. She is committed to delivering high-quality results and supporting team solutions, combining her technical expertise with a strong focus on client satisfaction.

Experience

  • Publishing Operations Specialist

    OUTSOURCED PHILS · 2022 — Present
    Oversee proofing, editing, and publishing of site content. Circulate preview links for approvals and publication. Format and schedule daily content including Spotlight, Push Notifications, and Sponsored/Editorial Tweets while adhering to stringent deadlines. Update tracking tools and provide productivity data to ensure visibility for the client relationship management team regarding publication status.

  • Marketing Assistant – Channels Management

    BDO Unibank · 2014 — 2021
    Publish content for Bank-Owned online assets such as the BDO website and Amex website using CMS tools. Ensure content accuracy and compliance with established standards and branding guidelines. Collaborate with internal units and Third-Party Service Providers to assess and resolve technical issues related to content display.

  • Service Fulfillment Officer – Elite Cards

    BDO Unibank · 2006 — 2014
    Address cases escalated from the Call Center, Branch, and Correspondence requiring special handling to maintain customer satisfaction. Use authority appropriately, elevating urgent cases to the Service Fulfillment Head with necessary recommendations. Engage with attriting clients to retain membership by addressing concerns and re-selling the value proposition. Manage inquiries from walk-in clients.

  • Sales Associate

    AMERICAN EXPRESS · 2006 — 2006
    Handled customer sales and inquiries.

  • CitiPhone Officer

    CITIBANK NA · 2004 — 2006
    Provided customer service and support via phone.

  • Technical Representative

    CONVERGYS PHILS INC. · 2003 — 2004
    Assisted customers with technical inquiries and issues.

Skills & Expertise

Social Media MarketingGoogle AdsContent CreationSocial Media ManagementCMS

Education

  • Bachelor of Science in Computer Science
    AMA Computer College · 1998 — 2001
  • Bachelor of Science in Commerce
    St. Scholastica’s College · 1995 — 1997