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Cecille R. — Junior Customer Service Representative from Philippines

Cecille R.

Junior Customer Service Representative

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Cecille R. is a dedicated professional with a background in customer service and education, currently serving as an Online ESL Teacher at NE Learning Inc., where she conducts classes and evaluates students' progress remotely. Her experience includes working in the telecommunications sector with companies like Tata Consultancy Services and Alorica, where she expertly managed inbound and outbound calls for telco accounts, assisted with payment arrangements, and handled account modifications. At Asurion, Cecille provided technical support, aiding clients with device troubleshooting and upgrades. Her skills extend to e-commerce and offering mobile devices, enabling her to support customer service and sales efforts effectively, leveraging her background in phone etiquette and communication.

Experience

  • Technical Support/Sales Representative

    Asurion · 2025 — 2026
    Assisted customers with technical issues related to devices including phones, watches, and iPads. Facilitated device upgrades.

  • Online ESL Teacher

    NE Learning Inc. · 2024 — Present
    Conducted classes of varying lengths for students, utilizing company-provided curriculum. Assessed student progress monthly and provided substitute teaching during staff emergencies while working from home.

  • Customer Service Representative

    Alorica · 2023 — 2024
    Handled incoming calls regarding a telco account, processed cancellations and reactivations, and addressed customer inquiries about billing. Resolved service issues and arranged payment plans while collecting payments.

  • Sales and English Instructor

    City College of Angeles · 2019 — 2023
    Taught sales techniques and English language skills. Developed time management, phone etiquette, and computer skills while providing customer service and enhancing communication abilities.

  • Loan Assistant

    Accm company · 2021 — 2021
    Performed outbound calls to potential clients using leads provided by the company. Offered assistance with loan applications.

  • Customer Service Associate

    Tata Consultancy Services (TCS)
    Managed inbound and outbound calls as well as chat inquiries, offered internet and mobile services, and handled both prepaid and postpaid accounts. Assisted customers with payments, account modifications, adding lines, bundled services, and cancellations.

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