Cequielyn R.

Cequielyn R., a bachelor of science in psychology graduate from the University of Rizal System, is a people-focused professional with a wealth of experience in various roles across different industries. At Beehive Adaptive Global Solutions Corp., she served as a Quality Control Analyst, ensuring compliance and performance standards through rigorous audits and providing actionable feedback for employee performance improvement. Her tenure at Accenture Inc. as a Trust and Safety Associate and Quality and Support Analyst involved supervising teams, maintaining quality and productivity, and handling escalations and performance issues. She also supported onboarding and training new hires. In a previous role as a Customer Service Representative and Subject Matter Expert at Alorica Teleservices Inc., she resolved customer concerns while maintaining satisfaction. Her foundation in team mentorship was further solidified at IConcept Contact Solutions as a Non-Voice Avatar Support Trainer, where she guided new team members through onboarding and skill development. Proficient in tools such as Google Workspace, MS Office Suite, and Salesforce, her skill set includes Client Relationship Management, Team Leadership, and Quality Assurance.