Ces N.
Senior Customer Onboarding Specialist
Open to offersNew to PlatformAbout
Natalie B. is an experienced professional specializing in customer onboarding and enablement, account management, and operations across SaaS, e-commerce, and service industries. As a 6sense Revenue Marketing Consultant at 2X Marketing, she leads onboarding for B2B SaaS clients, facilitates sessions with executive stakeholders, and coordinates project delivery with cross-functional teams in Sales, Marketing, and Product. Previously, as Operations Manager at ValueFirst, Natalie B. managed end-to-end onboarding of B2B CPaaS clients and served as the principal contact for clients and partners in the Philippines. Her background also includes business development in consulting and HR recruitment strategy at Hexamatics Consulting, marketing analytics within FMCG campaigns at Shopee Philippines, and operational leadership as Senior Store Manager for The Picture Company. She holds a BA in Mass Communication, Cum Laude, from Far Eastern University.
Experience
Revenue Marketing Consultant
2X Marketing · 2026 — PresentLead the onboarding and initial enablement of B2B customers using 6sense, focusing on adoption and revenue impact. Conduct live sessions to present insights and recommendations to Marketing, Sales, and executive stakeholders. Work with cross-functional teams to ensure a smooth onboarding process and high-quality customer experience.Operations Manager
ValueFirst · 2024 — 2025Manage the complete onboarding process for B2B CPaaS clients, including KYC facilitation, platform setup, documentation, and activation. Collaborate with Sales, Product, and Support teams to ensure smooth transitions and timely project delivery, while serving as the primary contact for local and regional teams to meet technical and operational needs.Business Development Executive
ValueFirst · 2023 — 2024Facilitate pre-sales and post-sales coordination, manage documentation, and follow up with executive leads. Aid the country manager with lead generation and ensure operational alignment during the initial setup for new clients.Business Development Executive
Hexamatics Consulting Inc. · 2022 — 2023Collaborate with HR decision-makers to offer recruitment strategies and staffing support. Oversee candidate pipelines and ensure timely updates for clients.Senior Marketing Analyst
Shopee Philippines · 2021 — 2022Coordinate internal alignment across FMCG teams for national campaign launches and manage SKU timelines. Execute backend tasks for flash sales, guaranteeing accurate item uploads and product details in partnership with cross-functional teams.Senior Store Manager & Photographer
The Picture Company · 2015 — 2020Supervise the daily operations of the leading branch, actively enhancing customer experience and team support. Implement process improvements, conduct 1-on-1 check-ins, and engage staff to elevate performance. Address customer issues swiftly and train new personnel to uphold service standards.
Skills & Expertise
Education
- Bachelor of Arts in Mass CommunicationFar Eastern University · 2010 — 2014
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