CESAR E.
Mid-Level Healthcare Virtual Assistant
Open to offersNew to PlatformAbout
Cesar B. is a skilled Healthcare Virtual Assistant with a specialty in patient coordination and executive support. With a Bachelor of Science in Psychology from Centro Escolar University, he effectively bridges operational tasks with client-focused services. In his recent role as an Executive Assistant at Austraffics in Sydney, Cesar provided comprehensive support to executive levels, managing mobile eye care services for aged care facilities. He ensured seamless clinic operations by coordinating schedules, logistics, and patient interactions while maintaining data confidentiality and compliance with privacy protocols. At VXI Global Holdings, he displayed exceptional leadership, overseeing a team for a U.S. telecommunications account, enhancing service delivery, and operational efficiency. His adeptness in CRM systems, supplier management, and communication skills has consistently strengthened operational workflows, making him an asset in fast-paced environments requiring meticulous attention to detail and professional service delivery.
Why hire me
In my Mobile Eye Clinic role, I coordinated patient appointments, streamlined scheduling, managed patient communications, and maintained accurate records to support efficient clinic operations. I resolved scheduling concerns promptly, strengthened patient service, and ensured reliable administrative support while handling sensitive healthcare information with professionalism and discretion.
Experience
EXECUTIVE ASSISTANT
AUSTRAFFICS · 2024 — 2026Provided administrative support to the Director, ensuring effective coordination of mobile eye care services across various aged care facilities. Managed schedules, appointments, and logistics, facilitating seamless clinic operations. Acted as the primary contact for client inquiries and appointment requests, delivering professional customer service. Handled patient records, clinic documentation, and referrals while upholding confidentiality and compliance with privacy regulations. Collaborated with aged care facility staff and healthcare providers to improve communication and continuity of care.TEAM LEADER
VXI Global Holdings · 2012 — 2024Directed a team of customer service agents on a U.S.-based telecommunications account. Managed daily operations, overseeing timekeeping, attendance, and workforce coordination to enhance team functionality. Evaluated team performance, identified areas for improvement, and executed targeted actions to refine service delivery.CUSTOMER SERVICE REPRESENTATIVE
24/7 CUSTOMER PHILIPPINES, INC. · 2009 — 2010Handled inbound customer service calls for Optus customers in Australia, ensuring resolution of inquiries in a timely manner. Addressed billing concerns and service-related complaints, working to improve customer satisfaction and retention. Assisted with account changes and inquiries related to mobile and internet services.CUSTOMER SERVICE & SALES ASSOCIATE II
Citibank, N.A. · 2009 — 2009Managed inbound calls from U.S. Citibank credit card customers, responding accurately to inquiries about account status, payment options, and transaction history. Processed credit card payments and resolved customer issues, adhering to bank policies.CUSTOMER SERVICE REPRESENTATIVE
eTelecare Global Solutions · 2007 — 2008Handled inbound customer calls for Sprint customers, focusing on providing assistance regarding wireless services and billing concerns. Addressed inquiries about service plans and account management while ensuring customer satisfaction.VOLUNTEER CAREGIVER
People's Emergency Hospital · 2004 — 2006Assisted patients with daily living activities, providing support with grooming, mobility, and personal hygiene. Delivered emotional support to enhance patient comfort and reported any concerns to nursing staff. Helped healthcare personnel in patient transportation for procedures.VOLUNTEER
Summer Camp for the Special Children · 2002 — 2005Provided individualized support to campers, ensuring their safety and participation in activities. Facilitated educational and recreational programs for children with special needs, promoting engagement and skill development.
Skills & Expertise
Education
- Bachelor of Science in PsychologyCentro Escolar University · 1998 — 2003
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