Faizan M.
Chat Support Executive
Open to offersNew to PlatformAbout
Faizan M. is an experienced professional with a background in web development, e-commerce operations, sales, HR management, and customer support. Having interned at Augit Technologies in Lahore, he developed responsive and accessible websites using HTML, CSS, JavaScript, and Tailwind CSS. Faizan managed Walmart Seller Center dropshipping for the US market, focusing on product listings, pricing strategies, inventory management, and customer relationship handling. As Sales & HR Manager at Gillani Marble and Granite in Pakistan, he supervised sales processes, team operations, recruitment, payroll, and compliance, aligning HR and business strategies to organizational goals in the construction materials industry. He also served as a Chat Support Executive at Kepler Technologies, resolving high-volume customer queries and escalating complex issues, enhancing brand loyalty through professional service.
Experience
Chat Support Executive
Kepler Technologies · 2024 — 2025Provided real-time chat support to customers, addressing inquiries and resolving issues efficiently. Managed a high volume of chats, ensuring quality interactions and professionalism. Maintained product knowledge to enhance support accuracy and escalated complex issues when necessary.Sale & HR Manager
Gillani Marble and Granite · 2023 — 2024Oversaw sales operations and led the sales team while managing lead follow-ups and tracking revenue. Responsible for inventory management, ensuring timely restocking and accurate stock levels. Handled recruitment, onboarding, and performance tracking of employees, maintaining HR records and compliance.Walmart Seller Centre Dropshipping
USA · 2023 — 2023Managed product listings on Walmart Seller Center, optimizing pricing and enhancing conversion rates. Conducted market analysis to identify trending products and developed competitive pricing strategies. Addressed customer inquiries and feedback, ensuring high satisfaction and maintaining product availability.Web development Intern
Augit Technologies PVT. LMT · 2022 — 2023Engaged in front-end web development, focusing on the creation of responsive and accessible websites. Utilized HTML, CSS, JavaScript, and Tailwind CSS to produce modern web pages while adhering to responsive design principles. Contributed to team discussions to improve project quality and user experience.
Skills & Expertise
Education
- PIAIC WEB 3.O | AI & MetaverseUniversity of Management and Technology · 2023 — 2024
- BS in Software EngineeringComsats University Islamabad, Sahiwal Campus · 2020 — 2024
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