chad B.

Chadrak B. is a seasoned Sales Executive and Technical Support Specialist with a Bachelor of Information Technology from the University of South Africa and over six years of experience in the BPO, financial, and e-commerce industries. He excels in client acquisition strategies and has significantly increased client acquisition and deal closures for Global Unit Pay. At LTVplus, he managed high-stakes customer success for RoC® Skincare, a leader in the beauty and dermatological sector, achieving a 95% customer satisfaction score across French and English-speaking markets. His expertise in navigating complex CRM systems such as Gorgias, Shopify, Zendesk, Salesforce, and Genesys is evidenced by his ability to resolve technical escalations swiftly, improve operational efficiency, and enhance customer retention. Chadrak’s bilingual proficiency in English and native-level French allows him to deliver exceptional multilingual client support, fostering long-term relationships and optimizing business performance.