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Chad A. — Mid-Level Client Relationship Manager from Philippines

Chad A.

Mid-Level Client Relationship Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Chad A. is a seasoned professional with extensive experience in client relationship management at SWAK BPO. As a Client Relationship Manager since July 2025, he has excelled in building and maintaining strong partnerships to ensure customer satisfaction and account growth. He adeptly coordinates project scope and timelines, addresses client concerns promptly, and leverages data analysis for informed decision-making. Previously, as an Operation Leader, Chad managed onboarding processes and monitored key performance indicators to achieve operational excellence. From July 2020 to March 2023, he honed his skills as a Customer Service Representative, delivering top-tier service and maintaining organized account documentation. With a foundation of strong organizational and interpersonal skills, Chad supports client objectives through strategic planning and effective communication.

Experience

  • Client Relationship Manager

    SWAK BPO · 2025 — Present
    Established and nurtured robust relationships with clients to foster successful long-term partnerships and ensure satisfaction. Coordinated with clients and internal teams regarding project scope, deliverables, and timelines to uphold service quality. Addressed client escalations and operational issues swiftly, facilitating efficient resolutions. Discovered growth opportunities in current accounts to promote account expansion and additional service offerings. Oversaw operational planning, administrative tasks, reporting, and monitoring of SLAs, using data analysis to support strategic business decisions.

  • Operation Leader

    SWAK BPO · 2023 — 2025
    Directed the onboarding of new client accounts, ensuring seamless operational transitions and account setup. Tracked KPIs, account performance, and operational metrics to sustain service quality and align with business objectives. Facilitated regular meetings with clients to review account progress and address operational issues. Compiled and presented weekly reports, monthly updates, and business reviews to assist management and client decision-making. Contributed to the development of potential team leaders while supporting operational growth and workforce planning.

  • Customer Service Representative

    SWAK BPO · 2020 — 2023
    Provided support to customers via inbound calls, ensuring high-quality service and assistance with account inquiries. Managed and accurately maintained insurance-related files and documentation. Engaged in account management activities, including customer follow-ups and coordination of administrative tasks. Kept customer records organized, ensuring timely updates in company systems and CRM tools. Collaborated with internal teams and clients to resolve inquiries, process requests, and assure smooth account operations.