Chandelle J.
Mid-Level Technical Support Specialist
Actively lookingNew to PlatformLanguages
English
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About
I am an adaptable, detail-oriented Virtual Assistant with 2 years of remote experience partnering with global clients on Upwork. My goal is simple: to optimize your workflows and handle the tedious, day-to-day tasks so you can focus on scaling.
My background bridges the gap between structured administrative management and digital operations. From managing complex calendars and filtering messy inboxes to updating product listings and tracking Google Analytics, I ensure your business backend runs flawlessly.
Core Strengths: High accountability, proactive communication, rapid adaptation to new tools, and an absolute commitment to data accuracy.
Ready to streamline your operations? Send me a message, and let’s discuss how I can support your goals.
Experience
Technical / Customer Service Support
Sutherland Global Philippines · 2025 — 2026Encoded sales and team statistics while ensuring data integrity. Maintained updated records on individuals, preserving confidentiality. Created detailed reports on sales and team data trends for management's decision-making.Billing & Technical Support
AT&T MSS / T-Mobile Prepaid · 2020 — 2021Handled incoming calls and customer emails. Managed multiple ongoing tasks and priorities. Provided technical support by troubleshooting issues related to internet, security alarms, network cables, and cellular devices. Updated subscriptions for personal plans and services and facilitated payment processing.Virtual Assistant / Data Entry
Upwork Philippines · 2020 — PresentResponded to customer emails and incoming calls while managing and resolving customer complaints. Identified and escalated priority issues to appropriate channels, provided product and service information, and maintained records of customer interactions.Customer Service / Technical Support
Concentrix Philippines · 2018 — 2019Delivered level 2 tier technical support for Samsung US, addressing unresolved calls from lower-tier support. Responded to transferred calls and remotely accessed customer devices to resolve issues. Displayed technical proficiency with various wireless and mobile products.Customer Finance / Order Support
Afni Philippines Inc. · 2017 — 2017Conducted daily collection calls and correspondence in a fast-paced environment. Monitored and maintained assigned accounts, managing customer calls, account adjustments, and reconciliations to ensure record accuracy and prompt payments. Collaborated with sales teams on ongoing orders.
Skills & Expertise
Education
- High School DiplomaBatasan Hills National High School · 2008 — 2011
- Elementary School DiplomaSan Diego Elementary School · 2002 — 2008
- Technical VocationalContact Center Services NC II
- High School DiplomaMiriam College
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