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Chaneika I. from United States

Chaneika I.

United States 2-3 years
Open to offersNew to Platform
Languages
English
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About

Chaneika I. is a seasoned professional with a diverse background in healthcare industry, call center operations, and customer service, adept at ensuring reimbursement accuracy for patient services. Her expertise lies in medical billing, accounts receivable, collections, and navigating complex revenue cycle management tasks. Chaneika demonstrates an impressive command over electronic health records (EHR) and electronic medical records (EMR), adhering to strict HIPAA compliance regulations. Her role at Sedgwick as a Customer Service Representative involved handling high-volume calls and assisting with medical claim processing while maintaining data integrity and confidentiality. At Carol Management, she excelled as an Assistant Property Manager, focusing on property budgets and excellent customer engagement. Currently with Everon Solutions, she continues to deliver exceptional service, emphasizing accuracy and professional communication. Her education spans medical billing and coding, with a diploma from Ultimate Medical Academy, and foundational studies in dental assistance and social work. Chaneika is proficient in Microsoft Office and communication platforms like Zoom and Google Meet.

Experience

  • Customer Service Representative / Call Center Agent

    Sedgwick · 2022 — 2023
    Facilitated medical claim processing by sending documents to providers via fax and email. Managed a high volume of calls, interacted with claim representatives, ensured data accuracy, and maintained HIPAA compliance. Effectively communicated to resolve issues and keep clients informed on claim status.
  • Customer Care Specialist / Call Center Agent

    Everon Solutions · 2023 — Present
    Managed inbound and outbound calls while accurately documenting account activities and maintaining confidentiality. Entered customer data, addressed inquiries, and adhered to procedures for customer assistance. Communicated professionally to deliver quality service.
  • Assistant Property Manager / Customer Service

    Carol Management · 2017 — 2020
    Oversaw property budgets, conducted leasing tours, and assisted with property operations. Provided excellent customer service and acted as the main contact for customer inquiries. Communicated priorities for the property, assigned tasks, and ensured adherence to policies and procedures.

Skills & Expertise

Education

  • Diploma – Medical Billing and Coding
    Ultimate Medical Academy · — — 2025
  • Dental Assistant
    Tennessee College of Applied Technology · — — 2018
  • Social Work Studies
    Jackson State University · — — 2003

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