Post a Job Free
0 viewsjobseeker
Chantal P. — Senior Automotive Service Advisor from South Africa

Chantal P.

Senior Automotive Service Advisor

South Africa No experience yet
Open to offersNew to Platform
Languages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Chantal P. is an experienced and customer-focused Master Service Advisor with over 15 years in the automotive industry, working with major brands such as Hyundai, Kia, Renault, and Peugeot. Her expertise spans workshop administration, service advisory, customer liaison, job card processing, estimating, and technician coordination. Demonstrating proficiency in managing high workshop volumes, Chantal has a proven track record of resolving customer concerns, enhancing turnaround times, and supporting profitable operations. Certified in Incident & Accident Investigation (Hesscon), she places a strong emphasis on safety and compliance. Her technical knowledge encompasses the systems of Hyundai, Kia, Peugeot, and Renault, supported by proficiency in CDK, Kerridge, Automate, and DRIVE systems. At Hyundai NB1 City & Hyundai Paarden Eiland, she manages daily workshop bookings, processes 200+ job cards monthly, and conducts critical CSI follow-ups. Her experience with service advisory at KIA The Glen and Polokwane Multi-Franchise further showcases her ability to handle customer service bookings, warranty processing, and ensure customer satisfaction through effective communication and precise documentation.

Experience

  • Service Advisor / Workshop Administrator

    Hyundai NB1 City & Hyundai Paarden Eiland · 2022 — Present
    Oversee daily workshop bookings, handling 25–40 vehicles each day. Conduct first-level diagnosis and assign tasks to technicians. Create and audit over 200 job cards monthly, ensuring accurate documentation. Communicate repair updates, manage quotations, and conduct CSI follow-ups for more than 60 customers weekly. Enhance workshop efficiency through planning and coordination.

  • Master Service Advisor

    KIA The Glen · 2019 — 2020
    Facilitated customer bookings and follow-ups for over 40 vehicles daily, ensuring a seamless workflow. Developed detailed repair estimates in conjunction with the parts department. Conducted vehicle check-ins and check-outs, providing comprehensive communication on repairs.

  • Master Service Advisor

    Polokwane Multi-Franchise · 2015 — 2019
    Managed service advisory functions for Hyundai, Kia, and multi-franchise brands, efficiently directing daily customer traffic. Processed more than 350 customer invoices each month, ensuring adherence to dealership and OEM standards. Coordinated with warranty administrators and technicians to oversee job allocations and ensure accurate documentation.

  • Master Service Advisor

    Hyundai Springs · 2013 — 2015
    Delivered customer service in a high-volume workshop, managing technician workflow effectively. Processed job cards while maintaining audit-ready service records. Handled warranty claims, ensuring proper submission, and provided technical support to customers.

  • Service Advisor

    Peugeot Cape Town · 2010 — 2011
    Acted as the primary contact for vehicle servicing queries, managing significant service bookings and phone inquiries. Created and processed job cards, ensuring compliance with service procedures while coordinating between technicians and customers for seamless operations.

  • Service Advisor

    Renault Cape Town · 2007 — 2010
    Served as the initial point of contact for service inquiries and customer walk-ins. Handled a high volume of daily service bookings and managed job card documentation, supporting operational tasks within the parts and service departments.

Skills & Expertise

Customer Service and Admin SupportCustomer ServiceCustomer SupportWebsite Builder

Education

  • Grade 11
    Wittebomme High School