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Charie M. — Customer Service Representative | Executive Assistant from Philippines

Charie M.

Customer Service Representative | Executive Assistant

Philippines 3-6 years 6 USD per hour
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Dedicated and customer-focused professional with over 4 years of experience in customer service, healthcare support, and BPO operations. Skilled in communication, problem-solving, data management, and handling confidential information with accuracy and professionalism. I am highly organized, detail-oriented, and capable of managing multiple tasks in fast-paced environments. Currently expanding my skills in executive assistance, administrative support, calendar management, email handling, and productivity tools. I am eager to leverage my strong customer service background and administrative abilities to provide reliable support, streamline operations, and help businesses grow.

Experience

  • Customer Service Representative - Healthcare

    Omega Healthcare Services · 2024 — 2026
    Maintained compliance with healthcare documentation standards by ensuring accurate patient and insurance records. Coordinated with insurance providers and internal teams to address billing discrepancies and claims issues. Managed patient billing and insurance claims documentation along with follow-ups, while communicating relevant information professionally to address account concerns.
  • Customer Service Representative – Retail

    Foundever · 2023 — 2024
    Assisted customers by handling account management, processing orders, addressing billing inquiries, and resolving issues. Ensured accurate record keeping and documentation of customer interactions, while coordinating requests for returns, replacements, and refunds to adhere to company policies.
  • Customer Service Representative – Telecommunications

    VXI Global Solutions · 2022 — 2022
    Scheduled appointments for technicians and managed service-related requests. Provided assistance to customers regarding account updates, plan modifications, and service inquiries, while documenting interactions to ensure timely resolutions and collaborating with internal teams to enhance customer satisfaction.

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