Charie A.
Senior Logistics Documentation Specialist
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Charie Ann M. is a seasoned Documentation Specialist with nine years of experience in the logistics industry at SEIDOPRO GLOBAL INC./Ocean Network Express. Based in Taguig City, Philippines, she is adept at managing documentation and email communications for logistics operations. Her role involves handling logistics-related email inquiries, sorting and prioritizing requests, and efficiently resolving pending issues. She is responsible for processing urgent document requests to support compliance with internal policies and service level agreements. Charie Ann is committed to ensuring the accurate and timely completion of all documentation, including billings and import/export transactions. A graduate of the University of Makati, she holds a Bachelor of Arts in Broadcast Production and possesses technical proficiency in Microsoft Word, PowerPoint, Excel, and basic video and photo editing.
Experience
Documentation Specialist II
SEIDOPRO GLOBAL INC. /Ocean Network Express · 2017 — 2026Managed incoming email inquiries related to logistics documentation, improving response efficiency. Reviewed customer and onshore team requests to ensure timely and accurate documentation. Addressed pending inquiries promptly to maintain high accuracy levels. Followed up on open cases and emails to ensure customer satisfaction. Monitored submission deadlines and tracked required documentary submissions. Reviewed billing requests, confirmed charge validity, and prepared payment requests for import/export transactions. Processed urgent documentation requests based on business priorities while adhering to internal policies and service level agreements.
Skills & Expertise
Education
- Bachelor of Arts, Brodcast ProductionUniversity of Makati (UMAK) · 2014 — 2017
- Diploma of Higher EducationUniversity of Makati (UMAK) · 2012 — 2014
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