Charie A.
Mid-Level Account Manager
Open to offersNew to PlatformAbout
Charie A., based in Quezon City, Philippines, has built a noteworthy career in customer service, account management, and technical support across various industries including telecommunications and e-commerce. At iQor Fairview, she excelled as a Training Lead, pioneering and managing accounts such as Synchrony Financial, while also overseeing training and recruitment processes. Previously, as an Associate Account Manager at ConnectWise, Charie effectively managed up to 500 B2B accounts, leveraging her expertise in Salesforce and Manage CRMs to enhance partner renewals and drive business growth. Her time with Verizon Wireless and AT&T Postpaid cemented her reputation for exceptional account management and customer service, where she demonstrated critical skills in billing resolutions and product promotions. Before advancing to her leadership roles, Charie honed her communication abilities as a CSR and sales agent at companies like Boost Mobile and Dish Network. Through each position, she has consistently demonstrated her ability to foster strong client relationships while optimizing operational efficiencies.
Experience
Senior Contact Center Representative (Escalations)
CarParts.com · 2025 — 2025Managed customer interactions concerning orders, sales, and returns through voice, chats, and emails, emphasizing escalated issues.Training Lead
iQor Fairview · 2023 — 2024Initiated the pioneer account for Synchrony Financial while serving as a Training Supervisor. Managed trainers alongside their tasks and handled Training, Quality, and Nesting. Collaborated with HR and Recruitment on new hire development and provided Operational support for upskill training.Associate Account Manager
ConnectWise (Acquire) · 2022 — 2023Oversaw the management and support of a designated list of growth partner accounts, focusing on outbound and proactive calling to generate additional business. Collaborated with other ConnectWise sellers to enhance account coverage and business success using a sell-through strategy. Managed 400-500 B2B Accounts with experience in sales utilizing Salesforce and Manage CRMs.Trainer
eMed (Iqor) · 2021 — 2022Began as an agent, achieving consistent top performance in both nesting and operations for the Amazon client. Progressed to a trainer role, conducting multiple classes across the Philippines.CSR/TSR/Sales Agent/Account Manager
Verizon Wireless Postpaid (Convergys) · 2020 — 2021Exhibited strong self-discipline and time management skills while addressing customer issues, billing inquiries, and product Q&A. Engaged in promoting and selling various products and services.CSR/TSR/Sales Agent/Account Manager
AT&T Postpaid Voice and Chat (Convergys, QC) · 2019 — 2020Responded to customer queries regarding AT&T services, equipment, promotions, and billing. Contributed to enhancing customer retention and satisfaction through exceptional service.CSR/TSR/Sales Agent/Trainer
Dish Network (Concentrix) · 2013 — 2019Acted as an information resource for account billing, programming, and technical troubleshooting. Transitioned from an agent role to mentoring trainees and serving as a nesting supervisor.CSR/TSR/Sales Agent
Boost Mobile- Teleperformance · 2012 — 2013Handled customer inquiries regarding mobile plans, billing, and escalations, providing technical support for mobile devices via various communication methods.Customer Service Representative
Amazon (NCO) · 2011 — 2012Provided customer service in a technology-focused environment, specifically related to e-commerce and cloud computing.
Skills & Expertise
Education
- AB Communication Arts in AB Communication ArtsAngelicum College · 2009 — 2011
- Highschool GraduateSchool of the Holy Spirit of Quezon City · 2005 — 2009
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