Charis V.
Junior Customer Service Virtual Assistant
Open to offersNew to PlatformAbout
Charis V. is a proficient Customer Service Virtual Assistant with robust experience in managing 40 to 60 daily inquiries through phone, chat, and email. She is adept in tools like Zendesk, Freshdesk, HubSpot, and Shopify, ensuring swift resolution of customer concerns and high satisfaction levels. Additionally, Charis has significant expertise in administrative support and basic bookkeeping with QuickBooks Online, handling tasks like expense tracking and reconciliation. Her role at Quantrics Naga involved troubleshooting technical issues, leading to high first-contact resolution rates. As a Liaison Officer at PL Ormilla, she excelled in coordinating client communications and managing documentation processes. Fluent in English and Filipino, Charis is prepared for remote work with robust technical infrastructure, being available across US, UK, and AU time zones.
Experience
Liaison Officer
PL Ormilla Land Survey and Consultation · 2023 — 2024Facilitated communication among clients, government entities, and internal teams to ensure efficient processing of permits and documentation. Managed the simultaneous processing and tracking of various client requirements, which enhanced turnaround times. Handled client inquiries and follow-ups to ensure a consistent response and reliable service. Organized records and documentation to aid in accurate reporting and compliance.Bookkeeping Assistant (Part-Time)
Freelance / Private Client · 2024 — PresentOversaw financial records for three clients, processing over 50 daily transactions and managing more than 100 entries per bank account utilizing QuickBooks Online. Diligently entered and categorized financial data each day to maintain accurate expense tracking and current records. Compiled monthly financial reports for three clients and weekly reports for one client to facilitate continuous financial oversight. Supported account reconciliation efforts by identifying discrepancies to enhance data accuracy.Customer Service Representative / Technical Support
Quantrics Naga · 2023 — 2023Addressed 40 to 60 customer inquiries daily through phone and chat while ensuring prompt responses and high levels of customer satisfaction. Diagnosed device, software, and connectivity problems using structured troubleshooting methods to decrease repeat calls. Provided effective solutions during initial contact by recognizing underlying issues. Maintained detailed records of customer interactions in CRM systems for tracking and reporting purposes.
Skills & Expertise
Education
- Undergraduate Studies in Computer SciencePolytechnic University of the Philippines – Ragay, Camarines Sur
Photos
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