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Charissa L. — Senior Real Estate Virtual Assistant from United States

Charissa L.

Senior Real Estate Virtual Assistant

United States 6+ years
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About

Charissa L. is a seasoned Real Estate Virtual Assistant with over 8 years of experience enhancing property management operations. Her expertise lies in invoice processing, tenant and vendor coordination, and lead management, delivering reliable support to ensure smooth operations. At Columbia Property Management, she expertly manages complete invoice processes, coordinates move-outs, and administers lease renewals, providing valuable administrative aid. Previously at Peabody Residential, Charissa coordinated property events, verified invoices, and supported owner processes. Her background includes roles in customer service and HR recruiting, showcasing her strong administrative support capabilities. She is proficient with tools like Propertyware, MLS, and ShowingTime. Her commitment to precision and efficiency makes her a vital asset to any property management team.

Experience

  • Administrative & Operations Virtual Assistant

    Columbia Property Management · 2022 — Present
    Executed end-to-end invoice processing and verification with a high level of accuracy. Managed move-out processes including scheduling and documentation. Oversaw the onboarding and offboarding of property owners and clients. Processed utility bills, managing proration and allocation among tenants. Administered lease renewals, ensuring accurate maintenance of tenant records. Monitored and communicated tenant balances and account statuses. Delivered administrative and operational support to the property management team.

  • Property Management Coordinator / Virtual Assistant

    Peabody Residential · 2016 — 2020
    Coordinated and scheduled key activities such as move-ins, move-outs, inspections, and periodic property reviews. Managed and tracked the completion of rekey work orders. Acted as a primary contact for clients, facilitating coordination and follow-ups. Ensured accuracy in processing and verification of invoices, covering marketing and utility expenses for property owners. Handled owner returns and terminations according to company guidelines. Monitored team performance regarding log-ins, task completion, and overall productivity. Provided both administrative and operational support to streamline property management processes.

  • Customer Service Representative

    Teleperformance · 2011 — 2015
    Managed inbound customer calls focusing on billing inquiries and account concerns. Delivered accurate information on products and services to assist customer needs. Resolved billing issues through detailed research and problem-solving approaches. Supported business customers with corporate accounts and specialized inquiries. Escalated or transferred calls to the appropriate departments as needed. Worked to provide long-term resolutions to customer issues, ensuring satisfaction and retention. Maintained clear and professional communication while adhering to service quality standards.

  • HR / Recruitment Assistant

    Ascend Worldwide Marketing Solutions · 2011 — 2011
    Conducted initial interviews and phone screenings for various roles. Coordinated job fair efforts and sourced candidates through outreach and email. Scheduled applicant training sessions and confirmed attendance. Provided timely updates to applicants throughout the recruitment process. Maintained employee records including 201 files and internal databases. Assisted new hires with pre-employment documentation and requirements. Addressed inquiries from employees, particularly agents. Prepared memos concerning attendance and performance issues. Monitored medical exam completions and followed up on pending requirements. Conducted background checks for applicants and supported onboarding activities.

  • Customer Service Representative

    APAC Customer Services, Inc. · 2010 — 2010
    Delivered customer support via inbound calls, ensuring that service objectives were met. Assisted customers with inquiries and account-related issues. Guided customers through the resolution of prescription-related concerns. Utilized a calm communication style to enhance the customer experience. Collaborated with team members to achieve performance and service targets.