CHARISSA B.

Charissa B. is a seasoned Customer Support Specialist with more than seven years of experience in customer issue resolution across diverse support channels like phone, email, and live chat. She is adept at transforming customer frustrations into positive experiences, a skill honed during her tenure at Concentrix, where she maintained high satisfaction scores and consistently met quality benchmarks. At Concentrix, Charissa handled 60-80+ inbound contacts daily, providing expert technical troubleshooting that minimized repeat tickets. Her proficiency extends to BPO environments, evident in her previous roles at EMCOR Inc and Mindanao Saga Flying Club, where she managed high-volume customer interactions and administrative duties with accuracy and efficiency. Currently, as an independent contractor, she applies her skill in cold calling and lead generation for insurance and financial services sectors, utilizing tools like HubSpot and Salesforce. Charissa holds a Bachelor of Science in Business Administration from Davao Oriental State University and brings a solutions-first approach to every client relationship.