Charisse F.

Charisse C. is an adept Virtual Assistant and Operations & Client Support Specialist originating from Davao City, Philippines. With expertise in keeping daily operations seamless, her professional background spans diverse roles in the e-commerce, travel, and hospitality sectors. As an Operations Manager at Marahuyo Siargao, she managed heartbeat operations of short-term rental properties, enhancing team alignment and increasing online visibility through strategic OTA optimization. Her tenure as a Guest Services Manager at Suite Xcape LLC involved managing guest communications and logistics for a portfolio of rental properties, leveraging tools like Hospitable and Breezeway to improve response times and review scores. Additionally, at Royal Caribbean Group, Charisse handled complex airline ticketing and refunds, overseeing a high-volume $5M USD monthly refund portfolio. Her technical proficiency includes platforms such as Salesforce, HubSpot, and GDS systems, coupled with AI tools like ChatGPT. Charisse holds a dual academic background in Political Science and Nursing.