Charisse G.

Charisse G. is a results-driven Customer Service Professional with over five years of experience in customer service, technical support, billing support, and account management. She has developed her skills across fast-paced and customer-focused industries, excelling in client relations, problem-solving, conflict resolution, and effective communication. Charisse is adept at managing high-volume interactions while maintaining service quality and customer satisfaction. Her role at Concentrix CVG Philippines Inc. as Advisor II involved providing technical and accounting support to Intuit QuickBooks customers, achieving performance goals consistently. At ePerformax Contact Centers & BPO, she delivered billing, account, and technical support to Sprint customers, ensuring timely issue resolution. Most recently, as a Customer Service Associate at Amazon Operations Services Philippines Inc., she supported order management and technical concerns, collaborating with teams to improve customer experience. Charisse holds a Bachelor of Science in Tourism (Cum Laude), underscoring her commitment to professionalism and exceptional customer service experiences.