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Charisse L. — Mid-Level E-commerce Virtual Assistant from Philippines

Charisse L.

Mid-Level E-commerce Virtual Assistant

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Charisse L. is an experienced E-commerce Virtual Assistant currently working at The Dress Outlet since December 2013. She specializes in product listing, managing and curating product descriptions, pricing, and images across various e-commerce platforms. Charisse ensures daily orders are processed accurately, maintaining inventory integrity to prevent overselling and stockouts. Her strong customer support expertise enables her to handle inquiries, complaints, and customer recommendations professionally via chat and email, contributing to high customer satisfaction levels. She also engages in social media management, developing engaging posts for Instagram and Facebook to boost brand interaction and loyalty. Experienced with tools such as Shopify, Zendesk, and Klaviyo, Charisse adeptly manages email marketing campaigns, segmenting lists and tailoring content to enhance the shopping experience. Additionally, she assists with web development tasks to ensure the company's website remains user-friendly and functional. Her educational background includes a Bachelor of Science in Mass Communication from the University of San Jose Recoletos.

Experience

  • E-commerce Virtual Assistant

    The Dress Outlet · 2013 — Present
    Create, edit, and update product listings on various e-commerce platforms, ensuring that descriptions, prices, and images are accurate. Manage daily orders to ensure timely fulfillment and update inventory levels to prevent stock issues. Respond to customer inquiries via chat and email in a professional manner, and handle complaints and returns to maintain customer satisfaction. Conduct product research by sourcing information on features and market trends from suppliers and competitors. Develop and schedule social media posts for Instagram and Facebook to engage users and promote products, while also monitoring interactions on these platforms. Create and send email newsletters, segmenting lists for targeted campaigns, and tracking performance for continuous improvement. Assist in maintaining the company website by collaborating with the web development team to enhance user experience.

Skills & Expertise

Call HandlingE-commerce TechnologyE-CommerceCustomer SupportEcommerceConstruction And EngineeringAppointment SetterSourcing Specialist

Education

  • Bachelor of Science in Mass Communication
    University of San Jose Recoletos · 2002 — 2004