Charity B.

Charity B. is an experienced Customer Service Representative with a year of practice in the BPO industry, supporting both the telecommunications and financial services sectors. At Foundever, she managed a wide range of client needs for a major telecom provider by processing new service orders, resolving intricate billing disputes, and engaging customers on product offerings. Her expertise extends to investigating fraud and handling financial disputes at Teleperformance, where she addressed inbound and outbound customer calls, navigated banking policies, and ensured accurate claim documentation to mitigate losses. Charity B. has directly contributed to company revenue goals through upselling and cross-selling within her scope, focusing on ensuring customer satisfaction through complex billing resolution and efficient problem-solving.