Charl C.
Mid-Level Executive Assistant
Open to offersNew to PlatformAbout
Charl C. is a seasoned Executive Assistant and Virtual Assistant professional with over six years of extensive experience across various domains including customer support, administrative coordination, and client communication. Specializing in maintaining high-volume communications, Charl has effectively managed scheduling for more than 20 weekly client consultations using tools like Calendly for Nationwide Insurance Claim Advocate. At Agero, Charl coordinated technician routing for roadside assistance, improving dispatch efficiency and ETA tracking. He has a proven track record of precise lead generation and workflow organization, utilizing platforms such as Google Workspace and Microsoft 365 to ensure exceptional operational efficiency. His educational grounding in Business Administration and his adept capabilities in CRM systems make him invaluable in fast-paced remote work settings, as demonstrated by his contributions at Verizon and Amazon Retail. Charl C. operates with proficiency in both English and Filipino, ensuring effective communication across diverse markets.
Experience
Customer Service Representative / Virtual Assistant
Nationwide Insurance Claim Advocate · 2025 — 2026Handled lead generation and organized appointment scheduling via Calendly, ensuring over 20 client consultations per week for insurance advisors. Assisted new clients by responding to inquiries, managing onboarding, and ensuring the accuracy of customer records. Facilitated communication between advisors and potential clients, enhancing scheduling efficiency and response times. Maintained organized digital files and executed administrative tasks with precision in a remote environment.Customer Service Representative / Dispatcher / Quality Analyst
Agero · 2022 — 2025Oversaw high-volume inbound and outbound communications related to roadside assistance and dispatch coordination across various service areas. Organized technician routing and monitored dispatch statuses to enhance ETA tracking and operational efficiency. Processed over 50 daily scheduling requests while keeping meticulous customer and service records. Handled billing, invoicing, payment transactions, and insurance documentation with a focus on detail. Collaborated with teams and clients through phone, email, and text to tackle service-related issues and streamline communication.Customer Service Representative
Amazon Retail · 2020 — 2021Delivered customer support addressing account, order, and delivery issues, consistently meeting satisfaction benchmarks. Aided in team coordination and implemented workflow enhancements for Swiss Colony's operations. Contributed to initiatives aimed at improving processes for better operational efficiency and customer experience.Customer Service Representative
Verizon · 2018 — 2020Addressed customer inquiries, billing issues, and escalated service problems within a high-demand support setting. Promoted revenue growth through upselling and cross-selling of telecom products and services. Resolved escalated concerns by coordinating effective solutions aligned with company policies and customer expectations.
Skills & Expertise
Education
- Bachelor of Science in Business Administration, Major in Operations ManagementNational College of Business and Arts