Charlene W.
Mid-Level Medical Practice Manager
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English
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About
Charlene D. is an experienced Practice Manager and seasoned travel industry professional based in Gauteng. With over eight years managing medical practices and fourteen years in corporate and leisure travel, she combines extensive expertise in healthcare administration and travel operations. In the medical sector, Charlene oversees all aspects of reception, patient management, medical aid billing, roster organization, and compliance with POPIA regulations, specifically within gynaecology and obstetrics. Her travel industry background covers consulting, account management, and team leadership for firms like Discovery Health, Red Carpet Travel, and Dimension Data, handling comprehensive bookings, group arrangements, supplier relations, and policy implementation. She is proficient with Galileo, MedEdi, Amadeus, Practice Perfect, and My Patient App, applying these systems for scheduling, data management, and payment processing. Charlene is fluent in English and Afrikaans, consistently supporting clients and teams across healthcare and travel domains.
Experience
Medical Receptionist / Practice Manager
Dr Sandy Koen – Gynaecologist / Obstetrician · 2019 — PresentExecuted reception duties by answering telephone inquiries and addressing patient concerns promptly. Managed patient appointments and collected vital signs such as blood pressure, SATS, and pulse prior to consultations. Facilitated theatre bookings and provided assistance with wound care and CTG. Handled medical aid claim submissions, invoicing, and payment processing while following up on outstanding accounts. Ensured patient information was captured in compliance with POPIA regulations and maintained patient files. Oversaw communication with laboratories for result follow-ups and managed the doctor's diary and casualty roster for three obstetricians. Coordinated the ordering and inventory management of practice stock.Senior Corporate & Leisure Consultant / Team Leader & Corp Account Manager
Priority Travel · 2017 — 2018Conducted corporate travel-related responsibilities for Webhelp alongside account management tasks, such as organizing meetings, generating statements, and handling invoicing and financial reconciliations. Ensured supplier rates and agreements were current while nurturing relationships with suppliers. Supervised the team and provided assistance where needed. Conducted one-on-one meetings and performance evaluations as well as supported the interview process. Reported team performance metrics to management. Managed all travel-related tasks including quoting and booking using systems like Galileo and Runway.Senior Corporate Consultant
Red Carpet Travel · 2017 — PresentPerformed corporate travel-related duties for Multichoice and Mnet, encompassing international, regional, and domestic flight bookings, car rentals, accommodations, transfers, and group bookings. Provided assistance with visa and health information and forex transactions while utilizing Galileo Travelport and Quiktrav systems.Senior Corporate Consultant
XL The Travel Company · 2016 — 2017Handled corporate travel tasks encompassing bookings for international, regional, and domestic flights, car rentals, accommodations, transfers, and tours. Assisted with visa and health information and forex when necessary. Managed basic administrative duties, including booking card and file organization, as well as payment follow-ups, employing Galileo Travelport Smartpoint and Quiktrav systems.Senior Corporate Consultant
Discovery Health Travel Services · 2014 — 2016Executed all corporate travel-related tasks which involved arranging international, regional, and domestic flights, car rentals, accommodations, transfers, and tours. Offered support during after-hours emergency calls and assisted with visa and health information as well as forex transactions. Managed basic administrative responsibilities, including processing purchase orders and updating passenger profiles, utilizing Amadeus until March 2016, followed by Galileo/Travelport.Senior International Consultant
Meridian Travel Services / VHI · 2012 — 2014Fulfilled travel-related responsibilities by arranging international flights, car rentals, accommodations, tours, transfers, and packages while providing assistance with visa and health information and forex when necessary. Conducted basic administrative tasks, such as updating passenger profiles and managing booking cards and files using Galileo, Outlook, and MS Word.Senior Corporate Travel Consultant
Red Carpet Travel · 2007 — 2012Managed corporate travel-related tasks for Supersport, Mnet, and outside broadcast camera crews by coordinating international and domestic flight bookings, car rentals, accommodations, tours, and transfers. Provided after-hours emergency assistance and handled ticket issuance, refunds, reissues, and visa and health information inquiries while managing forex transactions. Performed basic administrative duties such as handling purchase orders and updating passenger profiles, utilizing Galileo, Travelport, Quiktrav, and Travelsoft. Organized group bookings and assisted with VIP arrangements for events.Corporate Travel Consultant
Seekers MTN & Dimension Data in houses · 2005 — 2007Initiated corporate leisure travel bookings for MTN staff and families, facilitating both international and domestic flights, car rentals, accommodations, tours, packages, and transfers. Provided after-hours emergency assistance and supported visa and health inquiries along with forex transactions. Executed basic administrative duties, including processing purchase orders and updating passenger profiles, using Galileo, Quiktrav, and Travelsoft.Junior Travel Consultant
Flight Center · 2004 — 2005Conducted leisure travel-related tasks, which encompassed booking international, regional, and domestic flights, car rentals, accommodations, transfers, packages, and tours. Provided assistance with visa and health information and processed forex transactions. Managed administrative tasks such as filing and back-office banking support while utilizing Galileo and Travelsoft.Secretary – Temp Position
Dr M Tupy – Specialist Urologist · 2003 — 2004Executed a range of administrative duties, including managing the switchboard, scheduling appointments, and liaising with medical aid for authorizations and payments. Coordinated theatre bookings and maintained the doctor's diary and travel arrangements while handling filing and basic payments using systems such as Medikat, MS Word, and Outlook.Internship
Pentravel Cresta · 2003 — 2003Performed various travel-related tasks, including arranging domestic flight bookings, car rentals, accommodations, packages, and tours. Provided assistance to walk-in clients and supported administrative functions such as faxing, filing, answering phones, and ordering brochures while employing Worldspan, Outlook, and MS Word.
Skills & Expertise
Education
- Diploma with MeritBirnam Business College · 2002 — 2003
- Matric CertificateRoosevelt High School · 1994 — 1998
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