Charlene W.
Senior Customer Service Consultant
Open to offersNew to PlatformAbout
Charlene W. is a seasoned professional with over 15 years of experience in customer service, administration, and HR support, primarily within remote environments. Based in Centurion, Gauteng, she brings a robust skill set to the table, particularly adept at providing customer support via telephone and email, managing customer relationship management, and resolving inquiries with efficiency. Her tenure at Gentech Industries saw her excel as a Customer Care Consultant, where she managed warranties and after-sales support while coordinating effectively with internal departments for order fulfillment. Prior experience as an HR Practitioner for companies like Rent-A-Maid and Amdocs highlighted her capabilities in recruitment administration and document management. With degrees in Industrial Psychology from the University of Johannesburg and membership in the Golden Key International Honour Society, Charlene is a strong communicator and highly organized professional, poised to deliver exceptional service in her next remote opportunity.
Experience
Customer Care Consultant
Gentech Industries · 2020 — 2024Provided professional customer support through telephone and email channels. Accurate processing of customer orders was done using Sage, while keeping detailed customer records. Customer enquiries were resolved promptly and efficiently, coordinating with internal departments to ensure effective order fulfilment. Managed warranty and after-sales support and established strong customer relationships through dependable service.HR Practitioner
Rent-A-Maid · 2017 — 2018Handled recruitment administration and facilitated communication with candidates. Maintained and organized confidential employee records and documentation. Addressed employee and management enquiries in a professional manner.HR Practitioner
Amdocs · 2009 — 2010Supported HR administration tasks within a corporate setting. Planned and coordinated recruitment administration and scheduled interviews. Ensured accurate maintenance of employee records and documentation.HR Practitioner
Grant Thornton · 2006 — 2008Aided in recruitment processes and managed employee administration. Prepared HR documentation, including confidential correspondence, and contributed to HR reporting and various administrative projects.HR Consultant
Bytes People Solutions · 2006 — 2006Assisted with various HR administration tasks, including recruitment and documentation preparation. Maintained confidentiality and supported training and performance management administration.HR Consultant
Brentwood Associates · 2004 — 2005Conducted recruitment administration tasks and acted as a liaison for candidates. Managed employee records and general office administration, including reporting.
Skills & Expertise
Education
- BA Honours – Industrial PsychologyUniversity of Johannesburg
- BA – Industrial Psychology & PsychologyUniversity of Johannesburg
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