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Charlene C. — Mid-Level Customer Service Representative from Philippines

Charlene C.

Mid-Level Customer Service Representative

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Charlene F. is an accomplished Customer Service Representative and Chat & Email Support Specialist from Castillejos, Zambales, with a robust history in both retail and medical sectors. At Buwelo BPO, she demonstrated her prowess in handling customer support via phone, email, and chat, expertly processing orders and coordinating deliveries to ensure satisfaction. Her role in content moderation at Staff Me LCC required diligent review of digital content to uphold company standards. At ACE Hardware Philippines, Charlene thrived as a Sales Associate, enhancing customer experiences through product recommendations and precise transaction handling. Furthermore, her experience as a Customer Relations Assistant at Gintle honed her skills in maintaining high customer satisfaction. Her proficiency with tools like CRM Software, LiveChat, and Zendesk further underscores her adaptability and effectiveness in diverse business environments.

Experience

  • Customer Service Representative

    Buwelo BPO · 2024 — 2025
    Delivered support to customers via phone, email, and chat for retail and medical accounts. Handled order processing, returns, and exchanges ensuring accuracy and customer satisfaction. Collaborated with warehouse and logistics teams to facilitate timely deliveries and assisted with order tracking and issue resolution.
  • Content Moderator

    Staff Me LCC (Work From Home) · 2024 — 2024
    Moderated digital content across websites and social media platforms. Ensured adherence to company policies and community standards, while identifying and removing inappropriate content.
  • Sales Associate / Cashier

    ACE Hardware Philippines, Inc. · 2018 — 2024
    Provided product recommendations and assisted with customer purchase decisions. Managed payment processing and maintained accuracy in cashier transactions, while executing upselling strategies to enhance sales performance.
  • Customer Relations Assistant

    Gintle · 2015 — 2018
    Addressed customer inquiries and service requests in a dynamic environment. Clarified product features and benefits, maintaining high levels of customer satisfaction and fostering repeat business.

Skills & Expertise

Chat SupportCustomer SupportSales SupportVirtual AssistantCustomer Service Representative

Education

  • Graduate Tourism Hotel and Restaurant Operation
    Kolehiyo ng Subic

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