Charlene C.

Charlene T. is a seasoned customer service professional with a strong background in administrative support and client relations, having served prominent companies like Fountever, IQOR, VXI, and Sutherland Global Services. She has substantial expertise as a Billing CSR, where she adeptly handled account disputes and payment processing, and as a Healthcare Customer Service representative, managing sensitive patient data with precision. Her role as a Debt Collector at IQOR honed her skills in negotiating payment plans and maintaining compliance with regulations. As a Freelancer, Charlene provided remote administrative support, employing digital tools and CRM platforms to efficiently manage daily tasks for a diverse clientele. With a foundation in technical support, she is adept at tier-1 troubleshooting and resolving system issues, consistently maintaining high customer satisfaction across numerous service channels.