charles B.

Charles A. is a seasoned Technical Support Specialist with a Bachelor of Science in Information Technology from Our Lady of Fatima University. He has accumulated extensive experience at Alorica Philippines Inc. and Concentrix CVG Philippines, Inc. At Alorica, he worked as a Customer Service Representative for the T-Mobile account, managing SIM activations, billing inquiries, and account security, while providing technical support for devices and network issues. During his tenure at Concentrix, he served on both the Apple and UberEats accounts, handling Apple ID and iCloud setups, managing billing and warranty claims, and assisting with trade-ins and escalations. His technical capabilities are further seen in his proficiency with programming languages such as Python and C++, as well as his hardware troubleshooting skills. Well-versed in software troubleshooting, he is also adept in using tools like Adobe Photoshop, Microsoft Office Suite, and Google Workspace, contributing to his versatility in customer service and technical domains.