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Charles H. — Mid-Level IT QA Analyst from Philippines

Charles H.

Mid-Level IT QA Analyst

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Charles H. is an experienced IT professional with a background in quality assurance analysis and technical support within the technology and customer service sectors. Serving as a QA Analyst Manual Tester at 77 Global Service Inc. since December 2022, Charles designs detailed test cases, conducts manual testing, performs regression testing, and documents bugs to enhance software quality and user experience. Previously, as a JR. Technical Support Representative and Technical Support Officer at 77 Global Service Inc. and Pilipinas Teleserv Inc., he supported end users by troubleshooting hardware, software, and networking issues, and monitoring server uptime. With onsite experience as a Field Support Engineer at Columbia Technologies Inc., he handled hardware and Microsoft OS issues in a client-facing role. Charles holds a Bachelor of Science in Information Technology from Colegio de Dagupan.

Experience

  • JR. TECHNICAL SUPPORT REPRESENTATIVES

    77 GLOBAL SERVICE INC. · 2021 — 2022
    Assisted end users with various technical issues. Addressed troubleshooting needs related to passwords, hardware, and software.

  • QA ANALYST MANUAL TESTER

    77 GLOBAL SERVICE INC. · 2022 — Present
    Developed detailed test cases and scripts that specified execution steps, expected outcomes, and necessary conditions. Engaged in manual testing to uncover defects, including functionality issues and UI/UX problems. Conducted regression testing to verify that updates did not introduce new defects. Documented and reported bugs with comprehensive information regarding issues and reproduction steps.

  • TECHNICAL SUPPORT OFFICER

    PILIPINAS TELESERV INC. · 2020 — 2021
    Delivered technical support to end users, focusing on hardware troubleshooting and repairs. Managed network connection issues and monitored servers to respond promptly to downtime.

  • FIELD SUPPORT ENGINEER

    COLUMBIA TECHNOLOGIES INC. · 2017 — 2020
    Provided onsite support to clients, addressing hardware and operating system issues.

Skills & Expertise

QA EngineerQuality AssuranceIT and Networking

Education

  • Bachelor of Science in Information Technology
    Colegio de Dagupan

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