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Charles H. — Mid-Level Compliance and Operations Manager from United Kingdom

Charles H.

Mid-Level Compliance and Operations Manager

United Kingdom No experience yet
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Languages
EnglishGermanFrench
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About

Charles-Henri S. is a seasoned professional with over a decade of experience in the international hospitality, logistics, and retail industries. Known for his ability to handle high-pressure operations with an emphasis on compliance, Charles-Henri has developed a robust skill set that includes regulatory compliance, safety management, and technical accuracy. His trilingual capabilities in French, German, and English have played a crucial role in his roles at Hannon Transport as a Customs Administrator, where he prepared import/export declarations and handled complex documentation. At Marks and Spencer, he excelled as a Service and Safety Assistant by maintaining inventory standards and ensuring customer satisfaction through his language skills. During his tenure at Bullitt Hotel, he directed night operations as a Night Supervisor, ensuring security and fiscal accuracy. Charles-Henri's educational background includes a diploma in wellness and massage and qualifications in hotel reception and tourism management, complementing his practical experience in these fields.

Experience

  • Family Caregiver

    null · 2025 — 2026
    Oversaw daily logistics, medication management, and essential care for a family member, adhering to high standards of safety and personal wellbeing.
  • Customs Administrator

    Hannon Transport · 2025 — 2025
    Prepared and processed import/export declarations to ensure compliance with international trade regulations while accurately calculating customs charges.
  • Service and Safety Assistant

    Marks and Spencer · 2023 — 2025
    Conducted safety checks to prevent theft and ensure a secure environment in line with health and safety legislation, while optimizing stock management and replenishment processes.
  • Customer Assistant (Days & Nights)

    Marks and Spencer · 2019 — 2023
    Maintained stock availability and aesthetic standards through diligent replenishment and till operation, while delivering consistent customer service to enhance the shopping experience.
  • Night Supervisor

    Bullitt Hotel · 2018 — 2019
    Led night-shift operations as Duty Manager, overseeing security and guest safety, while ensuring accurate financial reconciliation and conducting the Night Audit.
  • Night Porter

    Bullitt Hotel · 2017 — 2018
    Performed health and safety assessments to ensure facility security and executed reception duties, maintaining meticulous records of room charges.
  • Assistant Manager

    Friends of the Elderly · 2016 — 2017
    Upheld quality standards and ensured health and safety compliance within a residential care setting, while cultivating relationships with residents' families.
  • Porter

    Hôtel Les Trois Rois · 2015 — 2016
    Delivered high-level concierge support, including travel and reservation assistance, with particular attention to the needs of disabled guests.
  • Porter and Auditor

    Jury’s Inn · 2014 — 2015
    Balanced the roles of Night Auditor and Porter, performing nightly financial audits and reception tasks while resolving guest queries using multilingual skills.
  • Customer Service Agent

    Concentrix · 2012 — 2013
    Handled high-volume customer inquiries for global brands via phone, email, and online chat.

Skills & Expertise

Education

  • Diploma in Wellness and Massage
    Zurich Wellness · — — 2009
  • Diploma in Hotel Reception
    Tunon College · — — 2003
  • Tourism Management and Languages
    University of Nantes · — — 2002
  • Baccalaureate Diploma
    Académie De Rennes · — — 2000

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