Charles O.
Mid-Level Healthcare Administration Specialist
Open to offersNew to PlatformAbout
Charles D. is an experienced Healthcare Admin, Virtual Assistant, and Customer Service Representative with over six years in customer service, BPO, and healthcare administration across the U.S., Australia, and Canada. He has managed high-volume inbound calls, resolved billing and technical issues, and supported both B2B and patient interactions using platforms such as Salesforce CRM, Epic EMR, and PAHub. Charles provided executive and administrative assistance for U.S.-based clients, including calendar management, scheduling, and digital documentation using Google Workspace and cloud tools. In healthcare, he handled prior authorization, insurance verification, medication refills, and maintained HIPAA compliance while tracking cases and updating records. His background spans technical troubleshooting, case management, billing support, and efficient project coordination for medical and service-oriented companies.
Experience
Healthcare Admin
Company not specified · 2023 — 2026Processed prior authorization requests for medical services and prescriptions, and verified insurance eligibility, benefits, and coverage with providers and payers in the U.S. Coordinated with healthcare providers to obtain clinical documentation, managed medication refill requests, updated patient records using PAHub, Epic EMR, Salesforce CRM, and internal systems, and ensured strict HIPAA compliance.Virtual Assistant
Trinity Wiring Solutions · 2021 — 2023Provided executive and administrative support to a U.S.-based client, including calendar and email management. Coordinated technician scheduling and service appointments, handled inbound and outbound calls, and supported billing coordination, invoicing, and payment follow-up. Maintained digital filing systems using Google Drive and assisted with project coordination, client communications, and task tracking.TSR/CSR II Admin
Company not specified · 2019 — 2020Managed high-volume inbound calls to resolve billing, account, and technical issues across the U.S., Australia, and Canada; documented case updates and customer interactions using Salesforce CRM, and maintained metrics such as AHT, CSAT, and QA scores. Delivered B2B and customer support through calls, chat, and email.
Skills & Expertise
Education
- BS Avionics TechnologyPATTS College of Aeronautics · 2014 — 2018
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