Charlese A.

Charlese (Lisa) M. is a seasoned Remote Administrative Professional with over 20 years of computer experience and 12 years of expertise in remote work environments. She has demonstrated proficiency in administrative support, scheduling, and records management, providing essential support to office operations while maintaining confidentiality. Her technical skills encompass systems such as Microsoft Office, Microsoft Teams, EPIC, and AWS Connect, among others. Through her role as a Remote Customer Service Representative for Randstad USA supporting Whirlpool, Lisa excels in customer support, coordinating service inquiries, scheduling appointments, and managing documentation with precision. Her previous experience includes roles in customer service and healthcare information management, where she utilized platforms like Citrix and AVAYA to execute tasks effectively. Lisa's background as a Health Records Technician at Sentara Health has honed her ability to manage electronic medical records and support multiple physician practices, ensuring compliance with HIPAA regulations. Her commitment to accuracy and professionalism has been a hallmark of her remote and in-office contributions.