Charlet A.
Mid-Level Customer Support Specialist
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About
Charlet A. is a seasoned Customer Support & Virtual Assistance Specialist with 14 years of experience in diverse industries including airline travel, healthcare, telecommunications, and collections. Based in Sto. Tomas, Batangas, Philippines, she has honed her expertise in managing flight reservations, handling cancellations and refund processes, and offering comprehensive account support. Her professional journey includes a seven-year tenure as a Travel Consultant at Atain, where she utilized systems like Navigator, EZR, and ERES to resolve customer issues methodically. At Alorica, she demonstrated her proficiency in healthcare and collections by assisting customers with inquiries and resolving account issues. Her four years at TeleTech involved providing online account assistance for an Australian telecommunications account. Charlet is proficient in using Microsoft Office and Google productivity tools, ensuring adaptable and effective customer interaction. She is seeking remote opportunities that leverage her skills in customer support and administrative assistance.
Experience
Travel Consultant
ATAIN (Formerly IGT Solutions)Managed bookings and reservations for airlines, assisting employees with travel arrangements utilizing their eligible benefits. Addressed concerns related to flight changes, cancellations, and refunds while investigating and resolving customer flight-related issues according to established procedures. Utilized the Navigator, EZR, and ERES airline reservation systems.Customer Service Representative – Healthcare
ALORICA (Formerly EGS)Provided assistance to customers with their healthcare inquiries and issues regarding their accounts. Focused on delivering clear information, investigated service problems, and identified suitable resolutions while maintaining a professional demeanor in challenging situations.Inbound Credit Card Collections Representative
ALORICAManaged inbound calls concerning credit card collection issues, discussing account-related inquiries and providing necessary assistance following established procedures. Maintained professionalism during difficult customer interactions.Customer Service Representative – Australian Telecommunications Account
TELETECHDelivered general customer service and online account support for an Australian telecommunications client. Investigated customer inquiries, clarified account-related information, and offered appropriate solutions while adapting to specific account processes and customer requirements.
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