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Charlette V. — Mid-Level Customer Service Virtual Assistant from Philippines

Charlette V.

Mid-Level Customer Service Virtual Assistant

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Charlette V. is an experienced Customer Service Representative and General Virtual Assistant with a career across customer support, sales, project management, and administration. She has worked for companies in industries such as real estate, automotive, healthcare education, insurance, and e-commerce, with notable roles at Awesome CX, Spidermetrix, Southdev Corporation, Alorica, DATEM Homes, Pru Life UK, Hyundai Southern Mindanao, and Davao Medical School Foundation. Charlette has demonstrated skills in data entry, delivery scheduling, team management, and social media management, utilizing tools like Zendesk, Asana, Slack, and Google Suite. Her responsibilities have included customer query resolution, database maintenance, sales and marketing coordination, logistics, and administrative support, earning recognition for high CSAT scores, efficient operations, and top sales performance across local and international business domains.

Experience

  • Customer Service Representative

    Awesome CX · 2023 — 2024
    Delivered high-quality customer care by responding to inquiries, assisting in product selection, and managing order processes. Addressed customer complaints with empathy, enhancing customer loyalty and fostering repeat business.

  • Project Manager

    Spidermetrix · 2022 — 2023
    Oversaw comprehensive databases containing industry statistics and trends, serving as crucial references for upcoming projects.

  • Sales Manager/Real Estate Seller/Import & Purchasing Officer

    Southdev Corporation · 2017 — 2020
    Led customer service, sales, and marketing efforts while managing showroom operations and coordinating with sub-agents. Ensured timely logistics and delivery by managing international goods movement efficiently.

  • Customer Service Representative

    Alorica · 2015 — 2017
    Provided timely service by prioritizing customer needs and resolving inquiries and complaints effectively. Stayed informed on product and service changes to assist customers efficiently.

  • Sales Director/Sales Manager

    DATEM Homes, Inc. · 2014 — 2015
    Monitored and coached the sales team to maintain impressive sales volumes. Developed and implemented strategic sales approaches to market and sell properties.

  • Financial Consultant

    Pru Life UK · 2014 — 2015
    Supported individuals in achieving their financial goals through active participation and guidance in their financial pursuits.

  • Marketing Consultant

    Hyundai Southern Mindanao, Inc. · 2003 — 2004
    Contributed to a 15% increase in sales by assisting potential clients in vehicle selection and providing after-sales support.

  • Administrative Assistant

    Davao Medical School Foundation, Inc. · 2001 — 2002
    Engaged in administrative tasks that streamlined workplace processes, alleviating the workload for dental professors.

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