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Charlie C. — Senior Operations Manager from Philippines

Charlie C.

Senior Operations Manager

Philippines No experience yet
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Languages
English
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About

Charlie C., based in Davao City, Philippines, is a highly organized Virtual Assistant and Operations & Administration Specialist with over 15 years of experience in operations management and administrative support. Having held significant roles such as Operations Manager at both Gaisano Malls and R&A LLC, he expertly oversaw the daily operations of multiple retail locations. His key competencies include managing schedules, preparing reports, and coordinating teams while ensuring superior customer service. At Gaisano Malls, he achieved a remarkable 49% reduction in operational expenses and streamlined processes across various locations. Proficient in tools like Microsoft Office and Google Workspace, Charlie excels in document management, inventory tracking, and business process improvement. His background in customer service and business growth initiatives further complements his vivid expertise in the retail industry. Charlie holds a Bachelor of Science in Marine Transportation from MATS College of Technology and is a TESDA Accredited 3D AutoCAD Certified professional.

Experience

  • Operations Manager

    Gaisano Malls (DSG Sons Group, Inc.) · 2017 — 2026
    Oversaw daily operations for various retail locations while facilitating interdepartmental activities. Compiled operational reports, sales summaries, and conducted performance evaluations. Managed staff scheduling, coordinated training, and maintained personnel documentation. Addressed customer inquiries and ensured adherence to service standards. Supervised inventory, operational records, and compliance metrics. Organized meetings, events, and business initiatives.
  • Operations Manager

    R&A LLC (Angels Garments & Trading Boutiques) · 2008 — 2017
    Directed administrative and operational functions within several retail stores. Kept accurate business records, compiled reports, and documented inventory. Organized staff schedules and facilitated daily operations and communications. Assisted in customer relationship management and resolution of issues. Contributed to business development through enhanced processes and team training.

Skills & Expertise

Education

  • Bachelor of Science in Marine Transportation
    MATS College of Technology

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