Charlie T.

Charlie G. is an experienced professional with a background in customer service, quality assurance, and team supervision within the business process outsourcing (BPO) industry. With roles at Sutherland Global Services, SITEL, and iQor Philippines, he has supported clients in technology, finance, telecommunications, and e-commerce domains such as Microsoft Zune, Hughesnet, H&R Block, Staples DotCom, PayMaya, and Credit One Bank. His verified positions include Supervisor, Quality Specialist, Quality Analyst, Coach, and Sourcing Supervisor, overseeing operations, analysis, and staff coaching. Charlie G. brings proficiency in Microsoft Excel, Microsoft Word, and PowerPoint, and applies knowledge from specialized training including Six Sigma White Belt and targeted selection interview processes to ensure high-quality service delivery in dynamic corporate environments.