Charlize E.

Collaborated with production managers and coordinators to execute production administration duties. Scheduled meetings, monitored email communications, and procured stationery for the department. Supported the sales team with tasks such as addressing customer queries, verifying stock availability, processing deliveries, issuing invoices, and maintaining records. Participated in team meetings to discuss outcomes and tracked files on Microsoft Teams while updating movements on Infor Visual. Captured internal orders for various departments, updated Excel and visual files, and managed planner file movements. Developed PowerPoint presentations for sales department lead times. Updated production schedules, moved jobs on the planner, labeled units accurately, and printed job card stickers with a ZEBRA printer. Managed Planning Administration, issued job cards, and maintained Excel records for signed-off job cards. Created cutting lists/job cards for factory-OEM coils and allocated units for dispatch. Executed Sales Administration tasks by capturing client orders, creating files, sending Certificates of Analysis, and tracking re-works and approvals. Built strong relationships with executive teams while performing data entry and enhancing quality initiatives through spreadsheet development.

Performed general administration duties such as managing email correspondence and filing. Ensured customer relations were prioritized and maintained a clean and organized reception area. Generated invoices, quotes, and delivery notes using Sage, updated client portfolios, procured office supplies, and organized daily collections and deliveries. Handled front office administration, including answering phones, relaying messages, and greeting clients. Communicated with suppliers and addressed customer inquiries through various channels, while ensuring petty cash balance. Delivered exceptional bilingual customer service, engaged with staff and clients with integrity, and performed data entry for internal and external customer support.

Managed a clientele database, providing customer services and fostering relationships for business growth through repeat clients and referrals. Ensured the professional manicuring area was kept clean and organized. Applied various nail techniques including sculptured nails, tip overlays, wraps, gel and acrylic nails, along with manicures and pedicures. Led by example, demonstrating a strong work ethic and professionalism. Developed new clientele by building relationships and utilized customer retention skills to encourage repeat business.