Charlote G.
Junior Virtual Assistant
Open to offersNew to PlatformPortfolios
About
Charlote C. is a skilled Customer Service Representative with a strong foundation in the BPO industry, focusing on healthcare customer service, outbound insurance sales, and warehouse computer operations. With over three years of experience, she excels in multi-system navigation, client communication, and precise data management. In her role as an Outbound Insurance Sales Agent at Vmpowered Philippines and Totoku Philippines, Charlote effectively conducted outbound calls to introduce insurance options and manage CRM systems for lead tracking and customer record maintenance. Her tenure as a Healthcare Customer Service Representative at Alorica Philippines saw her delivering exceptional service to healthcare plan members, adeptly handling claims and coverage verification while upholding data privacy standards. Charlote's education includes a High School Diploma and certifications in Visual Content and Graphic Preparation, underscoring her readiness to support businesses with administrative and back-office tasks using tools like Google Workspace, MS Office, and Warehouse Management Systems.
Experience
Outbound Insurance Sales Agent
Vmpowered Philippines · 2025 — 2026Engaged in targeted outbound calls to introduce insurance coverage options and assess customer needs. Managed customer records and appointment scheduling within the company CRM system, applying skills in persuasion, active listening, and objection handling to achieve performance and conversion goals.Healthcare Customer Service Representative
Alorica Philippines · 2022 — 2025Delivered high-quality customer service to healthcare plan members, assisting with claims, coverage verification, and account information while ensuring data privacy compliance. Simultaneously navigated multiple databases to update patient records during customer interactions, effectively resolving inquiries and contributing to satisfaction scores.Outbound Insurance Sales Agent
Totoku Philippines · 2020 — 2021Performed targeted outbound calling to prospective clients, focusing on insurance options and understanding customer requirements. Handled lead tracking and maintained customer records through the company CRM, utilizing active listening and persuasive communication techniques to reach conversion targets.Warehouse Computer Operator (Seasonal)
Lazada Warehouse · 2017 — 2018Executed order processing and inventory tracking using warehouse computer systems during peak operations. Conducted data entry for incoming and outgoing shipments, promptly identifying and reporting system discrepancies to ensure logistics efficiency.Production Operator
Lamcor (Autoparts) Philippines · 2015 — PresentAssembled automotive electrical components including winding coils, sensors, and starter/alternator housings following standard operating procedures.
Skills & Expertise
Education
- High School DiplomaPulo National High School
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