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Charlotte D. — Mid-Level Technical Support Specialist from South Africa

Charlotte D.

Mid-Level Technical Support Specialist

South Africa 6+ years
Open to offersNew to Platform
Languages
EnglishAfrikaans
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About

Charlotte D. is an accomplished Advanced Technician and Customer Service Associate with extensive experience in the e-commerce sector, particularly with Amazon. Based in Newcastle, KZN, Charlotte has honed her expertise in troubleshooting complex technical issues and providing high-level support to both internal and external customers. Her strong problem-solving skills ensure swift resolutions to high-priority escalations while maintaining high customer satisfaction. Charlotte's background also includes training roles where she supported trainees and presented workshops, as well as facilitating sessions and assessing effectiveness in the education sector with Totally Tailored Solutions. Her diverse experience is bolstered by certifications in assessment, facilitation, and moderation, emphasizing her adaptability and technical proficiency. Charlotte is recognized for her strong communication and customer service capabilities, as well as her ability to manage time and organizational tasks effectively.

Experience

  • Customer Service Associate

    Amazon · 2020 — 2023
    Assisted customers with troubleshooting technical issues and handled escalations, while maintaining high levels of customer satisfaction through effective communication.

  • D2AS Trainer (Acting)

    Rover · 2022 — 2022
    Conducted training sessions and offered constructive feedback to participants.

  • Advanced Technician

    Amazon · 2020 — 2021
    Troubleshot complex technical issues for Amazon products and services while providing high-level support to both internal and external customers, ensuring their satisfaction. Managed escalations and resolved high-priority issues effectively.

  • Support Trainee

    Rover · 2020 — 2020
    Provided assistance to trainees regarding questions and system navigation, addressing knowledge gaps. Developed and presented workshops to bridge these gaps.

  • Personal Assistant

    Totally Tailored Solutions · 2019 — 2019
    Delivered administrative support encompassing scheduling, material preparation, and client communication.

  • PA/Facilitator/Assessor

    Totally Training Solutions · 2016 — 2017
    Facilitated training sessions and assessed effectiveness, while also providing logistical support for events including scheduling, venue selection, and travel arrangements.

  • Telemarketer

    Introstat · 2015 — 2016
    Promoted office products, met sales targets, and addressed inquiries and complaints.

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