Charmaine H.
Senior Administrative and Customer Support Manager
Open to offersNew to PlatformAbout
Charmaine H. is a seasoned Administrative and Customer Support Professional with over two decades of corporate experience in supporting teams, customers, and suppliers in dynamic, high-volume environments. She is adept at delivering top-notch customer support through multiple channels, including email and phone, ensuring efficient query resolution and maintaining strong relationships with clients and suppliers. Charmaine's extensive experience includes managing comprehensive documentation and filing systems to ensure compliance, and she has a proven capability in coordinating supplier communication to enhance procurement processes. Known for her ability to adopt new technologies swiftly, she is the go-to resource for CRM and system queries. Charmaine has lead teams, conducted performance reviews, and provided executive-level assistance, encompassing calendar management and meeting preparation. Currently, Charmaine seeks a long-term remote role that aligns with her expertise in customer support, virtual assistance, or administrative coordination, where she can contribute to clear communication and process efficiency.
Experience
Finance & Administration Manager
Large International Manufacturing Company · 2000 — 2023Provided exceptional customer support through high-volume email and phone interactions, ensuring efficient and professional query resolution. Maintained thorough documentation, reports, databases, and filing systems to ensure compliance and easy access. Coordinated communications with suppliers, handled purchase orders, and managed vendor relationships, thereby improving procurement processes. Assisted with payroll inquiries, managed HR administration, and oversaw employee record maintenance for a sizable corporate workforce. Supervised and trained administrative and call center staff, including conducting performance reviews and on-the-job training. Managed order processing, resolved delivery issues, and facilitated account reconciliations to support the finance department. Delivered executive-level virtual assistance to senior management by managing calendars, preparing for meetings, and generating reports. Adopted new software platforms and CRM tools, becoming the internal reference point for system-related queries.
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