Charmaine R.
Area Manager
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About
Charmaine R. is a dedicated and detail-oriented aspiring Virtual Assistant with a solid background in administrative management. She brings extensive experience from her role as an Area Manager at Westpoint Collection and Business Services Inc., where she effectively supervised branch operations from January 2023 to May 2026. In this capacity, Charmaine excelled in tracking targets, KPIs, and profitability, ensuring daily activities ran smoothly and efficiently. She was responsible for leading and coaching staff, managing budgets, and coordinating with departments such as HR, Finance, and Marketing. Her strong project management and problem-solving skills, combined with proficiency in tools like Microsoft Office and Google Workspace, equip her to adapt quickly to new challenges. Charmaine's educational background includes a Bachelor of Science in Office Administration from Taguig City University, complemented by training in social media management, data entry, and customer service.
Experience
Area Manager
Westpoint Collection And Business Services Inc. · 2023 — 2026Oversaw branch operations to ensure efficient daily activities. Tracked targets, KPIs, and profitability to monitor collections provision and performance. Provided training, mentoring, and performance evaluations to branch managers and staff. Managed budgets and expenses to maintain cost-effective operations. Composed reports on collections, repossessions, staffing, and overall business performance for senior management. Collaborated with HR, Finance, Marketing, and Operations departments to meet company objectives.
Skills & Expertise
Education
- Bachelor of Science in Office AdministrationTaguig City University · 2010 — 2014
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