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Charmaine P. — Mid-Level Real Estate Administrative Assistant from Philippines

Charmaine P.

Mid-Level Real Estate Administrative Assistant

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Charmaine P. is an experienced Admin Assistant and MLS Builder specializing in real estate administration, data analysis, and lead management across US-based real estate, property management, and customer service industries. At Blue Bonnet Buyers, she managed project workflows using Asana, Hubspot, and Monday, maintained MLS property listings, and handled marketing communications through targeted email campaigns. Her tenure at Sutherland Global Services as a Real Time Data Analyst included agent scheduling, performance reporting, and operational support using MS Excel, Genesys, and Calabrio. Charmaine’s background also includes managing CRM databases, payroll, and social media content for clients like Xperience Realty and iHomes Network, demonstrating proficiency with tools such as Xero, QuickBooks, Cision, Maximizer, and Facebook Ads. She holds a Bachelor of Science in Computer Science from Davao Doctors College and has completed certifications in social media management and digital products selling.

Experience

  • Admin Assistant | MLS Builder

    Blue Bonnet Buyers · 2024 — 2026
    Managed project workflows and task assignments utilizing Asana, Hubspot, Monday, and Slack. Organized incoming emails by categorizing them into designated subfolders. Maintained and organized files within Dropbox. Created, formatted, and distributed marketing flyers to targeted recipients via email. Updated and maintained accurate property listings within the Multiple Listing Service (MLS) database. Resolved issues related to MLS, addressing data discrepancies or errors.

  • Real Time Data Analyst

    Sutherland Global Services · 2023 — 2024
    Oversaw agent scheduling, ensuring adherence to schedules, including management of breaks and training. Monitored attendance and reviewed paid time off to sustain required staffing levels. Produced productivity and adherence reports for the operations team using MS Excel. Responded to unexpected situations such as system outages and fluctuations in call volume. Encoded training sessions and updated workplans within Genesys and Calabrio.

  • Data Entry/ Admin Task/ Social Media Manager

    Xperience Realty · 2023 — 2024
    Conducted thorough research to identify potential leads across various online platforms and databases. Audited files while managing Excel spreadsheets. Entered invoices utilizing Xero and Quickbooks. Managed payroll tasks with Xero and reconciled bank statements and credit card statements consistently. Supervised Facebook Marketplace, crafted listing posts on Facebook, and managed content across Instagram, LinkedIn, and Pinterest.

  • Virtual and Admin Assistant

    iHomes Network · 2020 — 2023
    Assisted customers by addressing inquiries regarding rental properties through phone, email, live chat, and SMS. Managed social media accounts with responsibilities in graphic design and content creation. Generated leads via cold calling, email marketing, and social media outreach. Set appointments for potential clients with realtors in the United States. Handled administrative duties, including email management and database management, using CRM systems.

  • Real Time Data Analyst

    Sutherland Global Services · 2009 — 2020
    Monitored calls and support queues to ensure that service levels and response times met established standards. Ensured consistent adherence to Service Level Agreements. Responded promptly to unexpected incidents. Provided actionable insights and recommendations aimed at process improvement. Generated and shared performance reports on a daily, weekly, and monthly basis.

  • Customer Service Representative

    CyberCity Teleservices · 2007 — 2009
    Processed and issued product orders along with service upgrades for customers. Quickly and accurately addressed customer service inquiries. Managed the scheduling of new product deliveries. Handled requests related to refunds, exchanges, and services. Dealt with high-volume phone calls to resolve customer queries.

  • Lead Media Researcher

    Media Magic Group · 2000 — 2004
    Managed and maintained a leads database through CRM software including Cision and Maximizer. Generated contact information by leveraging Google searches, social media, LinkedIn profiles, and Hunter.

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