Charnet M.
Junior Account Specialist
Open to offersNew to PlatformAbout
Charnet A. is a seasoned professional excelling as an Area Sales Manager at Toplander Global Trading in the trading industry, where he successfully developed and implemented strategic sales initiatives that consistently met and exceeded targets. He also demonstrated exceptional leadership by supervising a network of sales representatives and fostering collaborations across departments. Later, at RMS Collect Phils. Inc. (iQor), Charnet refined his abilities as an Account Specialist, meticulously verifying customer data and ensuring confidentiality while resolving customer inquiries efficiently. In the financial sector at PruLife UK, he served as an Assistant Unit Manager, providing personalized financial planning, recruiting and training new advisors, and enhancing team productivity. His most recent tenure at IntouchCX saw him rise from Account Specialist to Team Leader, where he adeptly managed a customer service team to achieve performance targets and provided robust support, ensuring compliance with company policies. Charnet holds a Bachelor of Science in Information Technology from Quirino State University, showcasing his strong foundation in technical proficiency.
Experience
Team Leader
IntouchCX · 2024 — 2026Oversaw a team of Customer Service Representatives to meet performance and service targets. Evaluated team performance while providing coaching and feedback to enhance quality and efficiency. Conducted regular coaching sessions, feedback meetings, and assessments to boost team performance. Handled workforce scheduling, shift assignments, and attendance tracking while encouraging team members and ensuring compliance with policies and procedures to maintain a positive work environment.Account Specialist
IntouchCX · 2023 — 2024Supported customers with inquiries regarding utility accounts via phone, email, or chat. Processed various account requests such as new service applications, updates, transfers, and disconnections or reconnections. Addressed customer issues related to outages, meter readings, billing disputes, and service concerns while maintaining customer satisfaction through timely and precise resolutions.Assistant Unit Manager
PruLife UK · 2022 — 2023Delivered tailored financial planning and insurance solutions aligned with clients' financial objectives. Informed clients about strategies for wealth protection, savings, retirement, education, and estate planning. Engaged in the recruitment, training, and mentoring of new financial advisors to enhance team effectiveness and productivity while assisting the Unit Manager in monitoring sales activities and coaching advisors.Account Specialist
RMS Collect Phils. Inc (iQor) · 2020 — 2022Ensured accuracy in customer information verification while upholding data privacy. Tracked account performance and addressed customer issues promptly. Registered all customer interactions diligently in the CRM or ticketing system, fostering positive relationships with customers through effective communication and problem-solving.Area Sales Manager
Toplander Global Trading · 2018 — 2019Created and executed sales strategies aimed at meeting sales targets across various time frames. Oversaw and directed sales representatives, distributors, or dealers in the designated region while collaborating with marketing, logistics, and other departments to enhance sales efforts. Cultivated robust relationships with key clients and business partners.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyQuirino State University (Main Campus) · 2017 — 2018
- SecondarySto. Tomas National High School · 2012 — 2013
- PrimaryBagutari Elementary School · 2008 — 2009
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