Chatty-Lyn C.

Chatty-Lyn C. is a seasoned BPO professional with over 14 years of industry experience, including more than 9 years as a Quality Auditor at Optum Global Solutions. Her extensive tenure at Optum demonstrates her deep organizational knowledge and her ability to enhance performance through quality assurance and compliance measures. She excels in conducting quality audits, providing developmental feedback, and collaborating with operations and training teams to translate complex policies into actionable guidance. Her role involves root cause and trend analysis, process interpretation, and stakeholder collaboration in the healthcare and BPO sectors. Previously, as a Customer Service Representative at Convergys and V.Customer Phils., Inc., she managed technical troubleshooting and service restoration, ensuring compliance and customer satisfaction. A graduate with a Bachelor of Business Administration from Cebu Institute of Technology-University, Chatty-Lyn also holds an Associate in Computer Technology from SouthWestern University.