Chatty-Lyn C.
Quality Auditor
Actively lookingNew to PlatformAbout
Chatty-Lyn B. Chato, a seasoned Virtual Assistant, boasts over 14 years in the BPO industry, with significant expertise as a quality auditor and patient care coordinator over 9.3 years in healthcare. She leverages her rich background in customer service, technical support, and e-commerce to enhance compliance auditing, patient coordination, and workflow optimization. Her tenure at Optum Global Solutions saw her excel in conducting detailed pharmacy claims audits and resolving billing discrepancies. In earlier roles, she effectively managed technical issues and account services at Convergys, advancing customer satisfaction and retention. Her adept handling of CRM tools such as Salesforce and ServiceNow underlines her readiness for remote environments. Chatty-Lyn B.'s educational journey includes a Bachelor of Science in Business Administration from Cebu Institute of Technology-University and an Associate in Computer Technology from SouthWestern University, further complemented by her adept use of advanced platforms and software like Microsoft Office and various healthcare systems.
Why hire me
Employers should hire me because I bring 14+ years of experience in operations, healthcare coordination, insurance verification, and administrative support. I excel in scheduling, client communication, workflow auditing, and process improvement, consistently ensuring accuracy and efficiency. My background in quality auditing has sharpened my attention to detail and ability to streamline processes. I am fully remote‑ready, equipped with reliable devices, redundant internet connections, and professional audio tools to guarantee uninterrupted service. Skilled in CRM platforms, dispatch coordination, and collaboration tools, I deliver confidential, dependable, and proactive support. My adaptability, resourcefulness, and commitment to excellence make me a strong fit for Virtual Assistant roles, helping clients achieve business goals while maintaining high standards of service.
Experience
Customer Service Quality Auditor
Optum Global Solutions · 2018 — 2026Conducted audits of pharmacy claims and documentation to ensure compliance with HIPAA, URAC, and internal standards. Identified errors and procedural discrepancies, proposing corrective measures to enhance operational efficiency. Analyzed recurring compliance failures to uncover root causes and suggested process improvements. Reviewed documentation for consistency while collaborating with various departments to align operational standards.Patient Care Coordinator
Optum Global Solutions · 2017 — 2018Coordinated patient appointments and managed prescription refills, ensuring effective communication and continuity of care. Verified insurance coverage and resolved eligibility issues while assisting with billing inquiries and compliance. Secured prior authorizations by liaising with various stakeholders, and accurately maintained patient records in accordance with HIPAA.Customer Support Associate I
Convergys Philippines Inc. · 2014 — 2017Provided technical troubleshooting for mobile devices and broadband equipment. Assisted customers with account management, addressing billing inquiries and processing disputes. Guided new customers through service activations and managed complex cases for prompt resolution, documenting all interactions within CRM systems.Customer Care Executive
vCustomer Philippines Cebu · 2012 — 2014Supported customers with product inquiries, order processing, and shipment tracking. Handled returns, exchanges, and billing concerns, while investigating and resolving disputes. Managed order changes and cancellations to maintain customer satisfaction and foster loyalty.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationCebu Institute of Technology-University · 2019 — 2020
- Associate in Computer TechnologySouthWestern University · 2004 — 2005
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