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CHE-CHE B. — Junior Administrative Support Specialist from Philippines

CHE-CHE B.

Junior Administrative Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Che-Che B. brings over three years of experience in Administrative Support, Client Coordination, and Executive Assistance, primarily focusing on email management, scheduling, and documentation. Her expertise is evidenced through roles like Customer Service Representative at TELUS Digital Philippines, where she provided support for financial accounts, upheld data accuracy, and managed sensitive information. As a Customer Support Associate at Concentrix, she skillfully handled billing and product concerns for financial and retail accounts. Additionally, her role as an Administrative Assistant at the National Printing Office involved maintaining organized records and ensuring efficient office workflows. Proficient in utilizing CRM tools and Microsoft Office, Che-Che excels in environments requiring multitasking and communication skills. She holds a Bachelor of Arts in Communication from the University of Caloocan City, graduating magna cum laude, and is adept in English and Filipino, with a dedicated home office for seamless remote work.

Experience

  • Customer Service Representative – Financial Account

    TELUS Digital Philippines · 2024 — Present
    Offered customer support for financial accounts while ensuring accurate documentation and data entry. Handled account verification processes and maintained compliance with company security protocols for sensitive information. Addressed customer concerns effectively utilizing strong organizational and communication skills.
  • Customer Support Associate – Financial & Retail Accounts

    Concentrix · 2023 — 2024
    Facilitated customer assistance through phone, chat, and email channels, focusing on timely resolution of billing and product-related issues. Utilized CRM tools to maintain and accurately update customer records. Addressed multiple inquiries daily while achieving performance targets in a dynamic setting.
  • Administrative Assistant (OJT)

    National Printing Office · 2024 — 2024
    Organized records and tracked cheque transactions through Microsoft Excel and office documentation systems. Fostered communication and documentation flow between departments to aid daily administrative functions. Provided scheduling, filing, and general administrative assistance to promote efficient office operations.

Skills & Expertise

Education

  • Bachelor of Arts in Communication
    University of Caloocan City · — — 2025
  • Humanities in Social Sciences
    Notre Dame of Greater Manila · — — 2021

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